Frequently Asked Questions
Sorry, But we do not do Airbrush shirts. All our shirts are machine printed and tested.
How long will it take to get my order?
Orders are shipped in about 3-4 business days, it takes 2-5 days to get there after that and we'll e-mail you a tracking number when it ships. If you need your order fast, use UPS. UPS is shipped out the next business day.
Are the shirts good quality?
Yes!! We use 100% cotton, heavy duty t-shirts (Ash is 90/10 due to the blend). The designs are professionally silk screened. Most of the shirts are Gildan, but at times we may also use a comparable item if necessary.
What methods of payment can I use?
We accept Paypal, Google Checkout, Visa, Mastercard, American Express, and Discover. We also accept checks or money orders. Keep in mind if you send us a check we will not ship out your order until the check has cleared our bank.
Do you have a catalogue you can send me?
Sorry, since we offer over thousands and thousands of designs and are constantly adding new designs, a catalog would be obsolete right away. For this reason our assortment can only be viewed on-line.
Can I return or exchange an item?
Yes, We accept both refund and exchanges. Shipping is not refundable and refunds without an exchange are subject to a $7.00 restocking fee. There are no returns on holiday shirts or seasonal shirts. Size/Color change only. There is a 30 day limit for exchanges we do make exceptions for Christmas time. If there is a problem, with the shirt or your received the wrong shirt, we will fix it. No worries, no restocking fees.
Why do you charge sales tax in Maryland?
Our office is located in Maryland therefore, we MUST charge tax in Maryland by law.
Do you have a size chart?
Yes, our shirts are pre-shrunk and TRUE TO SIZE, you can check out our size charts in the WEB STORE.
How much are your shipping charges?
Shipping is $4.99 for the first item and $7.49 for 2 or more items (you actually save on shipping when you order 2 or more shirts) We also offer UPS Ground and 2 day shipping for a standardized additional cost based on the number of items you order. For more information visit the WEB STORE.
Do you ship internationally?
Yes! We ship World Wide.....International delivery usually takes between 10-14 days for delivery, in some rare cases, it could take up to 25 business days. Shipping cost for all countries is $17.99 for the first item and $34.99 for 2 or more items. Buyer is responsible for any import duty/taxes levy by the shipping destination country. All international packages will have a custom number or tracking number which will be emailed to the buyer.
There is a issue with my order. How do I get it fixed?
Let us know if there is a issue by reaching us through our CONTACT US page. We will check it out and if we find an problem, we will fix for you. We may ask for a photo to save time. We will do whatever it takes to correct the issue.
How can I contact you?
The fastest way to get a reply is via email or fax. Our goal is to answer all emails and faxes within two business days or less.
You can also write to us, but email or fax is the best way to reach us. All the information is on the CONTACT US page.
Can I cancel an order once it has been processed and paid for?
Sorry, the system is automated and all orders go into processing immediately. With thousands of orders, it would be impossible to track it down during production. You are welcome to contact us with your problem once you have received your order.
What is your policy for return/exchanges for Seasonal Items?
We only accept size exchanges for the same shirt up to two weeks prior to a holiday. After that all sales are final. Absolutely NO REFUNDS. We are sure you understand why. We discount our shirts and must maintain this policy to keep cost low.
Do you "buy" Design ideas for your site?
We do not pay for design ideas, but if you feel you have a good idea, please feel free to send it to us using the form on the CONTACT US page. We might make it, and if we do, you will get a free shirt (With the design you submitted on it of course).
Do you accept or have any feedback from your customers?
Yes! We absolutely love feedback from our customers and encourage them to let us know how their experience was with us at Kray Z-Shirts. All feedback (Positive or Negative) Can be found in our "Kray Z Testimonials" Page!! Feel free to go and see what our "Zany" customers are saying about us.
USPS and UPS Shipping
USPS ships in about 1-3 business days. It takes 2-5 days to get there. Please don't count Sundays. UPS Ground ships the NEXT business day and then it will be delivered 1 or 2 days from SHIPMENT date. IF YOU CHOOSE UPS 2 DAY, Refer to our shipping chart. That will give you approx days to get your package. We don't guarantee UPS ground shipping dates. The shipping chart is in the WEB STORE.
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
We reserve the right to make changes to this policy. Any changes to this policy will be posted.
Terms and Conditions
By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.
"Kray Z-Shirts" and other marks indicated on our website are trademarks or registered trademarks of "Kray Z-Shirts", or its subsidiaries (collectively "Kray Z-Shirts"), in the United States, Canada and/or other jurisdictions. "Kray Z-Shirts" graphics, logos, page headers, button icons, scripts and service names are the trademarks or trade dress of "Kray Z-Shirts". "Kray Z-Shirts" trademarks and trade dress may not be used in connection with any product or service that is not "krayzshirts.webs.com", in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits 'Kray Z-Shirts". All other Trademarks, Logos, Slogans, Images, or Text not owned by 'Kray Z-Shirts" that appear on this website, Examples include but are not limited to: Google, Paypal, Visa, Mastercard, RK Shirts, American Express, Discover, are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by "Kray Z-Shirts".
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Kray Z-Shirts is not responsible for typographical errors. All typographical errors are subject to correction. All orders will be reviewed. If any changes are needed you will be contacted by Kray Z-Shirts.